Quality can be achieved using quality people and quality systems. But this alone is not enough. QED is committed to improve on our quality as part of a continuous exercise.

If we want to improve quality, we have to measure it first in order to be able to compare it with the target parameters we would like to achieve.

Six Sigma is a management philosophy developed by Motorola that emphasizes setting extremely high objectives, collecting data, and analyzing results to a fine degree as a way to reduce defects in products and services. The Greek letter sigma is sometimes used to denote variation from a standard. The philosophy behind Six Sigma is that if you measure how many defects are in a process, you can figure out how to systematically eliminate them and get as close to perfection as possible. In order for a company to achieve Six Sigma, it cannot produce more than 3.4 defects per million opportunities, where an opportunity is defined as a chance for nonconformance.

Here are some examples of processes we are working on:

	Staff turnover during any given project
	Communication reply times
	Project Improvement proposals per Clinical Manager
	CRA reporting reply times